03-06-2019 05:20 PM
Hi, I have a big problem with printer Laserjet P1102w.
After some Windows update the printer stop working. So, after some attempt, I have removed the device. Now I can't reinstall in any way: I have uninstalled all HP software, removed all drivers, emty the spooler, downloader the latest driver, read all post in this forum. The problem is always the same: the installer starts, when it ask to connect the printer, the installation continue endlessly.
When I attached the printer via USB, Windows recognized the device as a CD drive, that I can't open ("Access denied" it says) and add a sort of printer in the device manager. If I double click, I can only buy consumables...
Any Idea? Can you help me?
03-06-2019 09:44 PM
With the printer connected, follow the HP Smart Install Control Utility to disable the HP Smart Install feature, then power off the printer:
Next, reinstall the HP software for your printer below:
If the software may extract but won't run, manually launch the installation by browsing to C:\LJP1100_P1560_P1600_Full_Solution.
Double-click HpSetup.exe and follow the installation.
When being guided to connect the USB, power on the printer and check for any difference.
If my post resolve your problem please mark it as an Accepted Solution 🙂
03-07-2019 12:15 AM
Hi, I've already downloaded the utility to disable HP Smart.
The utility says HP Smart is disabled; if I try to enable, I get an error, "Error connecting to the device".
If I unistall HP Smart, when I connect the printer (asked by the installer) it's installed automatically.
The driver used is the latest downloaded from HP support site.
Note, the same printer, connected to another pc, works.