Sparky4263 Student
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Hp photo printer want accept 4x6 photo paper

Microsoft Windows 10 (64-bit)

Hi I got a printer for Christmas (it's just over 2 months old) 


Ever since I got it, it doesn't take in 6x4 photo paper. It has a draw for 6x4 photo paper but it just says the drww is empty.


I've tried hp, cannon and other makes of photo paper but it does take it In. It just seems to RIP it 


Plus I haven't printed any pictures or documents but the printer has told hp instant ink I've printed over 100 sheets? 


I've tried calling support but I honestly didn't find it useful so thought I'd ask here as the printer is still brand new 



HP Support Agent
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Message 2 of 2
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Hp photo printer want accept 4x6 photo paper

Hi @Sparky4263


I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).


If you are unfamiliar with how the Community's private message capability works, you can learn about that here.


Thank you for visiting the HP Support Community.

I am an HP Employee

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