I Need a Replacement Battery

[BSharp1]

Hi, I need a new replacement battery for my HP Pavilion Notebook laptop, 15-au185sa. It's only keeping at 52% charge and after a test it says I need to get a new battery but I can't find the exact one for my model. Can anybody help? A link to Amazon UK would be useful or Ebay.

HP Pavilion Notebook, 15-au185sa

Serial no. [edited]

Product no./Z3D13EA#ABU

PLNF54-8BB9PQ-MFPX6X-CO8K23   was another number which came up during the diagnostic test.

Thanks.

[The_Fossette]

@BSharp1,

Welcome to the HP Support Community!

I recommend you contact support and they will assist you in ordering a new battery for your computer.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[BSharp1]

Thanks. I contacted HP and they said they would phone me back when they located the battery, but they never did. However, I found the battery myself after searching all over the internet. It was not available on Amazon or Ebay but I got it elsewhere. I hope it is the exact one I need, I think it is. It's not arrived yet but should be here shortly.

Thanks though.

[asmita6658]

@BSharp1

You are welcome. 

Have a great day!