11-08-2019 07:04 PM
Printer has been working fine.
One day I kept getting the message paper jam.I have checked and nothing is jammed in there but i cannot print.
Test page and paper will go through the machine but when trying to start it sounds like it is trying to print but cannot.
I have reinstalled and updated drivers but still nothing.
11-11-2019 11:53 AM
@flappy40, Welcome to HP Support Community!
If you have already performed the steps from the document A 'Carriage Jam' Message Displays for HP Deskjet 3510 and HP Deskjet Ink Advantage 3510 e-All-in-One... and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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