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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
HP Officejet pro 8610
macOS 10.12 Sierra

I cannot get  my printer to recognize the drivers downloaded to my new IMAC.  Suggestions?

1 REPLY 1
HP Recommended

Hi @venturemax,

 

. Good day.Smiley Happy A very warm welcome to you. I came across the post regarding the printer not being recognized by your IMAC. It will be a delight to assist you with this.

 

Superb description, and splendid diagnosis of the issue before posting. Kudos to you on that score. Smiley Happy Thanks for doing business with HP.I take it as a privilege to share this platform with you. Smiley Happy

  • How is the printer connected?
  • Is it on a wireless, Ethernet or USB connection?

For a start please perform these steps.

  • Please reset the mac printing system from here
  • Then add the printer and that should do the trick for you.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Smiley Happy  Please reach out for any issues and I'll be there to assist you.  Smiley Happy

 

To simply say thanksplease click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Smiley Happy

Take care now and have a splendid week ahead. Smiley Happy

 

DavidSMP
I am an HP Employee

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