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‎08-25-2019 05:21 PM

HP Recommended
Product: HP Envy 7858 photo printer
I have been unable to connect my wireless printer to my desktop or surface. I have tried downloading the drivers on both devices and that still does not work.
1 REPLY 1

‎08-28-2019 07:05 AM - edited ‎08-28-2019 07:28 AM

HP Recommended

@rowzeer, Welcome to the HP Support Community!

 

Follow these steps to connect the printer to the wireless network.

On the printer screen, go to Setup > Network setup > Wireless settings > Wireless setup wizard > Choose your network and put in the password to connect.

Once the printer is connected the blue wireless light will be steady blue.

  • Make sure the printer and the PC are connected to the same wireless network.
  • Either 2.4GHz or 5GHz
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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