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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-04-2017 12:40 PM

HP Recommended
Product: HP Deskjet 2540 all in one ser
Operating System: Microsoft Windows 10 (64-bit)

I can no longer print to my printer wirelessly.  I can print with the USB cable connected.  I have ran the scan doctor.  I have reinstalled software and updates to no avail.  Can anyone help.

2 REPLIES 2

‎05-04-2017 12:48 PM

HP Recommended

I have even tried downloading a new firmware update but it wont install it.  

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‎05-05-2017 04:53 PM

HP Recommended

@amoening

 

Welcome to HP Support Forums. 🙂 I came across your post and would like to help.

 

I understand that you have an HP Deskjet 2540 All-in-One Printer and it does not connect wirelessly. The printer works fine via USB. I appreciate the steps you have performed and have certainly done a good job.

 

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Let us restore the wireless settings on the printer.

  • Make sure the printer is turned on.

  • If the wireless light is blinking, skip to the next step to continue installing the software.

  • Press and hold the printer power button .

  • While holding down the power button, press the Start Copy Black button  two times, then press the cancel button  three times.

  • Release the power button. The wireless light next to the wireless button should blink. Repeat these steps if the wireless light does not blink.

  • Immediately continue to the next step to install the software. You have approximately 20 minutes to complete the software setup using HP’s auto wireless connect feature.

  • If the drivers are already installed then re-run them.

  • It should give you an option to convert the USB connection to wireless or somethinglike the below images:

Example of the Wireless - make a wireless connection to the printer

  • After the installation checks your network configuration, one of the following screens display to provide you with the best available method to complete the wireless setup.

  • HP Auto Wireless Connect: Network check automatically gathers your network connection information. Click Yes, then click Next.

Example of the HP Auto Wireless Connect screen

  • Wireless Setup Using a USB Connection: Network check could not gather your network settings. Connect a USB cable from your computer to the printer and click Next. The USB connection is only temporary and you are prompted to disconnect the USB cable after the setup completes.

Example of the Wireless Setup Using a USB Connection screen

 

I sincerely hope this fixes the issue. Let me know how it goes. Cheers! 🙂

 

 

 

 

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