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‎08-19-2019 04:09 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I am using a Dell Inspiron 15 7000 laptop (windows 10) which is networked with an HP Office Jet 4655 printer.  I can print in black & white but NOT in color.   I can't find the recommended "color" box to check. I can print in color from other networked devices- specifically  iPhone X & Samsung Edge phone.  Is this a printer driver issue for the Dell 7000?  Please advise.

2 REPLIES 2

‎08-19-2019 10:12 PM

HP Recommended
@cgh3 wrote:

...  I can't find the recommended "color" box to check. ..

@cgh3 

 

On your computer:

 

  (a) Double click printer icon on desktop,
  (b) Click Set Preferences,
  (c) Click Advanced,
  (d) Select "Off" for Print in Grayscale
  (e) Click Ok/Apply ...

 

Regards.

BH
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‎08-24-2019 01:28 PM

HP Recommended

Thanks for the advice.  Unfortunately those steps did not work-  since I went to Advanced & there is NO  "off" box to check for grayscale.  From the message board at Dell & HP, I am not alone.  Any other suggestions?  Re-load printer drivers? 

So frustrating---probably my fault for not buying the printer & laptop from the same manufacturer.  

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