I get double prints. Print of work I printed a month ago on top of current print. How do I fix this.

[Dino111]

I keep getting double prints. Old prints over current. How do I solve my problem. I  have replaced the ink cartridge once since I purchased the printer thru Instant Ink.

[TEJ1602]

@Dino111, Welcome to HP Support Community!

To provide you with an accurate solution, I'd like to know the following-

What happens when you make photocopies on the printer?

Do you have similar issues while printing from all applications or one particular application?

Does the print preview look good?

Meanwhile, follow the steps below-

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Use this link to download and install the new driver. Configure the printer and try printing.

Hope this helps! Keep me posted. 

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