06-17-2019 03:21 PM
I have an hp photosmart 8150 that I have been using with my Hp EliteBook laptop now for 1-2 years and it has worked great until here lately... it stopped printing. The computers system is 10 pro.
It began with a message saying the printer was offline which moved into an Error message. I unplugged, uninstalled and installed in every place imaginable still nothing. Now when I install the printer it shows up under "other devices". when I ran the online driver installer it couldn't find the printer. I have also changed ports nothing has fixed this.
I have another laptop and the printer works great on it.
06-19-2019 05:59 PM
I suggest you download and run the HP Print And Scan Doctor from this Link: ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe
Run PSDR v5.0.2
Once the PSDR detects the Printer, it will show up the IP address and Software Status.
Select the correct Printer and click on Next.
PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing
Once PSDR goes through all checks and automatic fixes, click on Print a test page.
Regardless if PSDR printed the test page or not, click on “NO PRINT”
PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot.
Post restart the PSDR will run automatically to check for more issue. If no issue found close PSDR.
Let me know how it goes 😊
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I Am An HP Employee