I have a new envy 5032 and my windows 10 laptop keeps saying unable to install network

[Miss-Annmarie]

I have a new envy 5032 and my windows 10 laptop keeps saying unable to install network, i have switched off both the router and laptop fire wall, without sucess, my router is also connected to my printer.. please help

[The_Fossette]

Hi @mMiss-Annmarie,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you are having issues installing the printer on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

Follow the steps in the below article to setup your printer.

http://hp.care/2j6pZcu

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Miss-Annmarie]

Ok so i tried all that thanks, but nothing worked, i downloaded the drivers about 5 times, in the end i abandoned the attempt to take a break, i turned of my computer, printer and router and went for a brew....  when i returned i turned the printer on first, and it told me i had been unsubscribed from hp ink service, my heart dropped. i then turned on the router and computer.

And i thought i would check in settings to see if the printer could be installed manualy, as sometims the drivers were are pre installed, and to my supprise, there was my printer online!  all i had to do was log onto hp and let it talk to my computer to sync it up with the hp ink service,, and the job was completed...

I did run HP Support assistant to be sure, and it fixed one error and all is good.  so thank you

[The_Fossette · Accepted solution]

Hi @mMiss-Annmarie,

Perfect, I am really glad to hear that!

If any other questions arise, please feel free to write back to me.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!