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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-30-2017 11:32 AM

HP Recommended
Product: office jet pro 6960

my printer tells me it has been locked by person who set up printer, which means I locked myself out. How do I get in to change wi-fi connection through HP?I tried shutting down the printer and reset but still locked. I don't know where I am supposed to log in on the computer to change my info and get rid of the locked info for my family to use the printer as well.

 

Thank you

Traci

1 REPLY 1

‎01-31-2017 11:26 AM

HP Recommended

@tracio,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you out.

I understand that you are getting a message on your HP OfficeJet Pro 6960 All-in-One Printer has been locked.

 

And here's the step by step guide to restore the printer to its factory defaults:

 

To restore the printer to the original factory defaults:

 

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Printer Maintenance.

3. Touch Restore.

4. Touch Restore Factory Defaults. A message appears stating that the factory defaults will be restored.

5. Touch Continue.

 

Let me know how that works.
 

I hope you have a good day ahead.

Rainbow23 - HP Support.
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