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Student
Posts: 1
Member Since: ‎10-12-2017
Message 1 of 2 (88 Views)

I just started to receive a printer failure message on my Office Jet 6600

Operating System: Microsoft Windows 10 (64-bit)

I just started to receive an error message on my HP Office Jet 6600 (Printer failure)

 

There is a problem with the printer or ink system.  Turn off, then on.  If problem persists contact HP.  0x61011bed.

 

 

Turning the power off and then on is not working.  What can I do to remedy the problem.

Thank you

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HP Support Agent
Posts: 7,693
Member Since: ‎10-12-2016
Message 2 of 2 (51 Views)

Re: I just started to receive a printer failure message on my Office Jet 6600

Hi @Rjb4,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are getting an ink system failure error message with the error code 0x61011bed on your HP Officejet 6600 e-All-in-One Printer.

 

This issue could occur if the nozzles of the printhead are clogged or the printhead is defective.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: 'Ink System Failure' Error Displays

 

You may also check the link: A 'Printer Failure' Message with '0x61xxxxxx' Error Code 

 

Let me know how this works.

 

You have a good day ahead.

Rainbow23
I am an HP Employee

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