06-19-2017 01:37 PM
06-20-2017 01:24 PM
Welcome to the HP Forums. I would be happy to help you with your HP Officejet 6310 printer. I understand that you are unable to print from your phone with the OTG cable and you have already done some preliminary troubleshooting.
Don't worry though as I have a few steps to determine the issue and find a solution as well,
Connect the USB OTG cable to your printer and Android device and activate the HP Print Service Plugin.
Turn on the printer, if is not on already.
Connect one end of a USB cable to the USB port on the rear of the printer and the other end of the USB cable into the USB port on the OTG cable.
Plug the micro-USB connector of the OTG cable into the micro-USB port on your Android device.
An HP Print Service Plugin window displays on the Android device.
Figure : Connecting the micro-USB connector to the micro-USB port on your device
Tap OK to activate the HP Print Service Plugin.
Figure : Activating the HP Print Service Plugin
Print from your Android device.
Print documents or images saved in Files, Google Docs, Gallery, Photos, etc. from your Android device.
Open the item you want to print, tap the menu icon , and then tap Print.
A print preview screen displays.
On the preview screen, tap the down arrow to view the printer list, then select USB: HP [your printer model name] from the list of available printers.
Figure : Selecting the printer
Tap the down arrow to change any print settings, then tap the Print icon .
Click here and refer the document to perform the above steps.
Let me know if that helps.
I am an HP Employee