I no longer own the HP Photosmart C3180 All-in-One Printer but it remains in HP support assistant

[Kikibone]

So I bought a new system,

HP Envy 4522

HP Pavilion Power Desktop 580-1xx

I used to own the

HP Photosmart C3180 All-in-One PrinterHP

I have HP support assistant and despite going to the support website and deleting the hardware (https://support.hp.com/us-en/dashboard) there AND deleting the hardware in Support Assistant it keeps coming back! How do I get rid of the item? I no longer own it and getting nagged about installing updates to hardware I no longer own is maddening.

[greenturtle]

Hi

Thanks for using the HP Support Community.

Can you try this:

* *Note that if there are other printers installed, these will need to be reinstalled after this.

Step 1. Uninstall the HP Software from your PC.

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)
https://support.hp.com/in-en/document/c02259020

Also, please follow the steps provided below to completely remove the printer software from printer properties.
Steps to remove printer driver files from Print Server Properties:

Step 2. Open the Print Server Properties dialog window by doing one of the following:
• Click the Start menu and in the search field type 'printui /s /t2' (without the quotes), and then press Enter or click it in the search list.
• Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.
• From the Start menu or the Start screen:
• Open Devices and Printers.
• Select any printer and then click "Print server properties" at the top of the window.
• Click on the Drivers tab.
•
Step 3. Backup your registry before making any registry changes, the following resource will show you how:
https://support.hp.com/in-en/document/c03485724

Step 4. Update the registry using the Reg file below
Note: this will change some printer related policies for your PC):
https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1

Step 5. Right click the Start menu and select Run.
Type Services.msc and press OK.
Locate and stop the Print Spooler service

Step 6. Browse to c:\Windows\System32\spool\drivers.
Rename W32X86 to W32x86.old
Rename x64 to x64.old
Note: if any of these folders fail to rename reboot your PC and then Continue following the steps starting from Step 5.

Step 7. Restart PC.

Step 8. Finally, reinstall the HP Software.

Hope that helps!

[Kikibone]

I don't know if this is important but the printer in question has never been installed on this computer, in fact I've had two printers since that also never were hooked up to this new computer. This is a brand new out of the box intallation. The problem seems to reside on the HP support site, it keeps records of every HP product I have ever had. Is this a two fold problem? Do I have to do the above procedure AND make sure the product is no longer on the HP support site before going forward with the driver re-install?

[greenturtle]

Hi,

Interesting point - that it's a new computer.  So it was never upgraded frrom Win 7 to Win 10 but a new PC?

Worth trying the first instructions since it will be a clean slate, however, you would need to reinstall any printer drivers.

Hope that helps!