I recently upgraded to windows 10. Now my HP 6700 printer won't allow me to scan to the computer

[ReneeandJerry]

My printer won't scan to my computer.  I recently put windows 10 on computer and now my printer doesn't apparently recognize it?  I've needed to scan a few very important things and can't seem to figure it out.  I'm computer dumb also.

Thank you.

[Dvortex]

Hello, @ReneeandJerry – Greetings!
 

Thanks for your continued participation on the HP Forums! I’d like to help with the printer issue 🙂

I understand that you facing issues while scanning to your PC. This is caused due to the printer drivers on your PC. You need to install the upgraded Windows 10 drivers to fix this issue. Here are the steps:

• Unplug the USB cable from the printer and computer if present.
• Go to Control Panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Restart your computer.
• Now click on http://ftp.hp.com/pub/softlib/software12/COL41871/mp-109007-3/OJ6700_1315-1.exe to download and install the printer drivers.
• Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.
• Restart the printer and the PC and check.

Those steps should do the trick, let me know the outcome!

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[ReneeandJerry]

Thank you so much.  Between my husband and I, it worked!!!!

[Dvortex · Accepted solution]

Hello, @ReneeandJerry

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂
 

Please consider marking my post as "Accepted Solutions" to help other users with the same issue to find a solution more efficiently. Click on "Thumps up" to give me "Kudos".
 

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Thank you again and may you also have a great day and even better tomorrow 🙂