06-12-2018 07:53 AM
Having just reinstalled the latest sofware and drivers, I now find that my original password does not work on my printer - WHY has this been changed, and why have I not been notified of the new password? I can't find it anywhere in all the documentaion that came with the new sofware install. This is rediculous. Help please. Thank you.
06-13-2018 03:38 PM
Thank you for posting on HP Forums,
The Barachiel is at your service.
I understand you are in need of support,
I'll be glad to help you out, however, for an accurate solution I will need more details:
Have you attempted any steps on your own before posting on the HP Forums?
When was the last time it worked without these issues?
Is it a WiFi Direct password, or a network password?
Please let me know the issue in detail, to assist you further with relevant steps. :)
Please reply with the details for further assistance.
Eager to help!
I am an HP Employee
06-14-2018 05:41 AM
Hi, thank you for your reply; the password I am talking about is when I press the SETUP icon on the printer display, and then press eitherthe System Setup or Service icons I am asked to 'Enter a password' at the top of the screen.
Prior to updating my software and drivers (see above), I knew the password and could enter the above options. Now I can't, and I haven't received any information about a new password.
06-14-2018 12:15 PM
It looks like you were interacting with @Barachiel, but he is out for the day & I'll be glad to help you out,
I'm the Flower_Bud & I'm at your service.
I'm sending out a Private message with the reset instructions,
Please check your Private message icon on the upper right corner of your HP Forums profile
Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
06-15-2018 08:48 AM
Thank you for the update,
I appreciate your time and efforts,
I'm glad your issue is fixed after performing Reset instructions :)
You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time ;)
Take care now and do have a fabulous week ahead. :)