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‎04-01-2020 06:57 PM

HP Recommended
Product: HP Utility
Operating System: macOS 10.15 Catalina

I want to Download HP Utility to install onto my MacbookPro, I have it on my MAC and it makes it easy to setup where the scans go rather than having to use my MacbookPro and then go to the scanner.

 

When I try and Scan a document from printer (HP Officejet Pro 7720) I select Scanner on the touch screen and then it tells me Computer Not Found. The troubleshoot says to open HP Utility and Scan settings etc... but I can't find HP Utility to be able to do this.

 

I have tried to connect this via the HP Smart or HP Scan but with no luck.

 

Please Help.

 

Thanks,

 

Andre

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-02-2020 03:39 PM

HP Recommended

HP Smart does not support the Scan to Computer functionality.

 

For that feature to work you need to install the full essentials package.

You can get this using HP Easy Start.  Click on this link to take to the download.

 

When prompted install the essentials package.  Once the installation is complete you should have the HP Utility inside an HP folder in your Applications folder.

While I may work for HP Inc, the views and opinions expressed here are my own.

View solution in original post

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2 REPLIES 2

‎04-02-2020 03:39 PM

HP Recommended

HP Smart does not support the Scan to Computer functionality.

 

For that feature to work you need to install the full essentials package.

You can get this using HP Easy Start.  Click on this link to take to the download.

 

When prompted install the essentials package.  Once the installation is complete you should have the HP Utility inside an HP folder in your Applications folder.

While I may work for HP Inc, the views and opinions expressed here are my own.
Was this reply helpful? Yes No

‎04-04-2020 03:03 AM

HP Recommended

Worked perfectly, Thank you.

Was this reply helpful? Yes No
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