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‎07-22-2020 02:13 PM - edited ‎07-24-2020 01:29 AM

HP Recommended
Product: HP Officejet Pro 8600 Plus
Operating System: macOS 10.15 Catalina

I moved to Europe some years ago and up until now have always used HP cartridges that I bought in the U.S. Now that I've run out and I'm buying HP cartridges in Europe, I can no longer use my printer until I request a Region Reset. Unfortunately, there seems to be no easy way to do this. Help?

 

Update: after hours online (= wasted productivity & costs) with 2 different support technicians HP was unable to help due to "negative serial numbers" popping up on official HP cartridges. They cannot change regions on your printer, effectively rendering your printer and all cartridges bought in the particular region useless. HP's region system (Z10, Z20, etc.) for cartridge use is outdated and seriously flawed in this international climate of migrating professionals. I will no longer be using HP printers and highly recommend that traveling/expat professionals do not use HP for their printing activities. I have wasted hundreds of USD & EUR now on a printing solution that is not really a realistic solution. Canon, Epson, Xerox - any of these will do as a new alternative.

1 person had the same question
1 REPLY 1

‎07-23-2020 04:45 AM

HP Recommended

Hi @MarcelReneC

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the regional reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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