Incompatible cartridges

[Leon18]

Hi,

i tried to change my ink twice and i bought Two new inks and i am still getting the same error which is incompatible cartridges.

please let me know how i fix it. I followed all the steps of cleaning and reseting the printer. But nothing worked.

please let me know how i can fix my problem

[praveen196]

@Leon18 Welcome to HP Community!

I understand that you are getting Incompatible cartridges error.

Please let us know if you are using HP genuine ink cartridges.

Please perform the hard reset and check.

1. Turn the printer on, if it is not already on. 

2. Wait until the printer is idle and silent before you continue. 

3. With the printer turned on, disconnect the power cord from the rear of the printer. 

4. Unplug the power cord from the wall outlet. 

5. Wait at least 60 seconds. 

6. Plug the power cord back into the wall outlet. 

7. Reconnect the power cord to the rear of the printer. 

8. Turn on the printer, if it does not automatically turn on. 

9. Wait until the printer is idle and silent before you proceed 

Please refer to the below link to troubleshoot the issue.

https://support.hp.com/in-en/product/hp-photosmart-5520-e-all-in-one-printer-series/5157533/document...

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Leon18]

Hi,

i have tried to follow the same steps as you provided but i am still getting the same error “ incompatible cartridges “

could you please provide an alternative solution 

FYI: the old ink that was i used to refill was 364 now i bought the compatible Ink number fOr my printer which is 564 but still not working 

thanks

[praveen196]

@Leon18

I understand your concerns.

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!