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Ink cartridges not working after update

8715

After the most recent update (2020) my HP OfficeJet Pro 8715 printer read all of my aftermarket ink cartridges I’ve been using as empty. How do I fix this or go back to my previous firmware that worked perfectly with cartridges that cost a third of HP’s?

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Ink cartridges not working after update

Hello, Dedlift7,

 

We are here to support you. Some of your non-HP branded cartridges are not working on HP OfficeJet or OfficeJet Pro printer. For us to help you with this, please contact us here.

 

Thank you very much

I am an HP employee.
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