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HP Recommended
HP Envy 5660
Microsoft Windows 10 (64-bit)

My printer hasn't been printing. I uninstalled the software and am trying to install updated software.

1 REPLY 1
HP Recommended

@Judy551 

Hello,

In a first time, please uninstall everything related to the printer.

Then, please use the HP ENVY 5660 e-All-in-One Printer Series Full Drivers and Software to install your printer.

Do not hesitate to contact us in case of need.

Best regards,:Wink:



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