Installation Status: Not Installed

[GarryMason7]

Hi all,

I recently purchased the HP Envy 5010. Setup the printer and the HP Smart software on both my MacBook and iPhone. I can print perfectly with my iPhone, but not on my MacBook.

In the ''printer settings'' tab on the HP Smart app on my MacBook, it states "Installation Status: Not Installed". I'm unable to print because of this and I'm not sure how to rectify this.

Can anyone help?

Thanks,

Garry Mason

[Kumar0307 · Accepted solution]

@GarryMason7

Welcome to the HP Support Community!

• How far are the Mac and the router?
• Make sure the Mac and the printer are connected to the same wireless network. This printer supports only 2.4GHz network.

• The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold the option key on your keyboard and click the WiFi icon to get detailed information.

Updating the printer firmware and performing a PING test may help. Let us try these steps: 

Step 1: Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

Step 2: Perform a ping test

1. Obtain the IP address of the printer by clicking on the Wireless icon   on the printer
2. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
3. Check the second box that says Send only > 10 pings
4. Click on ping > Check the results at the end if any packets are lost

5. 

   Note: There should be 0% packet loss

6. If the PING test is passed, proceed to the next step.

Step 3: Add the printer on MAC using AirPrint drivers

Update software on Mac 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign , click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

6.) Try to print.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!