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Intern
Posts: 26
Member Since: ‎01-31-2013
Message 1 of 7 (181 Views)
Accepted Solution

Installation software hp_LJP1100_P1560_P1600_Full_Solution-v20120831-50157036_SMO

Product Name: Lenovo ThinkCebtre M710q
Operating System: Microsoft Windows 10 (64-bit)

Laserjet P1600dn installation software DOES NOT function on Windows 10 update 1803.  It has been 2 months since I first reported this problem and it still is not fixed. 

 

THis is a new computer with fresh install of Windows 10 .  This is not an obsolete computer.

 

hp_LJP1100_P1560_P1600_Full_Solution-v20120831-50157036_SMO

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Re: Installation software hp_LJP1100_P1560_P1600_Full_Solution-v20120831-50157036_SMO

Hi

 

https://h30434.www3.hp.com/t5/LaserJet-Printing/Software-installation-does-not-run-both-DVD-and-download/m-p/6705770#M345927

Re: P1606dn Software install not starting 
Problem resolved. Thank you.
 
 
Is this the same error or something new?
 
Product Name: Lenovo ThinkCebtre M710q
Operating System: Microsoft Windows 10 (64-bit)
 
Was it reported here, or in a Lenovo Forum?
 
How far does the install go before any error message apprears?
 
 
 
 
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Distinguished Professor
Distinguished Professor
Posts: 5,659
Member Since: ‎09-07-2017
Message 2 of 7 (148 Views)

Re: Installation software hp_LJP1100_P1560_P1600_Full_Solution-v20120831-50157036_SMO

Hi

 

https://h30434.www3.hp.com/t5/LaserJet-Printing/Software-installation-does-not-run-both-DVD-and-down...

Re: P1606dn Software install not starting 
Problem resolved. Thank you.
 
 
Is this the same error or something new?
 
Product Name: Lenovo ThinkCebtre M710q
Operating System: Microsoft Windows 10 (64-bit)
 
Was it reported here, or in a Lenovo Forum?
 
How far does the install go before any error message apprears?
 
 
 
 
I am not the voice of reason, nor the fount of all knowledge,
more like Pythia, the priestess of Apollo.

Her answers, usually cryptic, could determine the course of everything,
mine more unintelligible than cryptic, but still just as valid.
Intern
Posts: 26
Member Since: ‎01-31-2013
Message 3 of 7 (137 Views)

Re: Installation software hp_LJP1100_P1560_P1600_Full_Solution-v20120831-50157036_SMO

I found the manual solution again by finding and reading my original question, and it worked.  The first post was for my 10 year old Dell, which was obsoleted by the 1803 update.  The second post was for the same problem but on a brand new Lenovo desktop.  Want to let HP know the DVD and software links still do not function on Windows 10 1803 update.  

 

I will be testing Mint Linux on the old computer.  

 

Thank you.  Apologies for the old man rant.

 

Ed T.

Distinguished Professor
Distinguished Professor
Posts: 5,659
Member Since: ‎09-07-2017
Message 4 of 7 (126 Views)

Re: Installation software hp_LJP1100_P1560_P1600_Full_Solution-v20120831-50157036_SMO

Hi

 

Lots of software/updates are being delivered by Microsoft now, that were delivered by HP previously.

 

So if it doesn't work, it imay not be  supposed to.

If a full feature driver from HP is not available for your printer, you must install the built-in print driver.

A full feature driver for one or more Windows versions is not available for your printer, either from the CD that shipped with your printer or from the HP website.

 

https://support.hp.com/gb-en/document/c01796879

 

The driver may be delivered via Microsoft.

 

I am not the voice of reason, nor the fount of all knowledge,
more like Pythia, the priestess of Apollo.

Her answers, usually cryptic, could determine the course of everything,
mine more unintelligible than cryptic, but still just as valid.
Distinguished Professor
Distinguished Professor
Posts: 5,659
Member Since: ‎09-07-2017
Message 5 of 7 (126 Views)

Re: Installation software hp_LJP1100_P1560_P1600_Full_Solution-v20120831-50157036_SMO

Hi

 

Lots of software/updates are being delivered by Microsoft now, that were delivered by HP previously.

 

So if it doesn't work, it imay not be  supposed to.

 

If a full feature driver from HP is not available for your printer, you must install the built-in print driver.

A full feature driver for one or more Windows versions is not available for your printer, either from the CD that shipped with your printer or from the HP website.

 

 

The driver may be delivered via Microsoft.

 

I am not the voice of reason, nor the fount of all knowledge,
more like Pythia, the priestess of Apollo.

Her answers, usually cryptic, could determine the course of everything,
mine more unintelligible than cryptic, but still just as valid.
Intern
Posts: 26
Member Since: ‎01-31-2013
Message 6 of 7 (122 Views)

Re: Installation software hp_LJP1100_P1560_P1600_Full_Solution-v20120831-50157036_SMO

This printer has been functional for years.  The DVD and the software on the HP site will display all the dialog boxes and install the printer.  This DVD and the HP fully featured worked perfectly up to and including the Windows 10 1709? Update. This was the update previous to 1803.  Both versions worked on a new HP AIO BEFORE the 1803 update installed 2 weeks ago.  Same with this new Lenovo.  Once the 1803 update is installed on all three of my computers the install software will not bring up the install dialog boxes.  It just extracts the files.  

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Intern
Posts: 26
Member Since: ‎01-31-2013
Message 7 of 7 (116 Views)

Re: Installation software hp_LJP1100_P1560_P1600_Full_Solution-v20120831-50157036_SMO


@edspyhill01 wrote:

This printer has been functional for years.  The DVD and the software on the HP site will display all the dialog boxes and install the printer.  This DVD and the HP fully featured worked perfectly up to and including the Windows 10 1709? Update. This was the update previous to 1803.  Both versions worked on a new HP AIO BEFORE the 1803 update installed 2 weeks ago.  Same with this new Lenovo.  Once the 1803 update is installed on all three of my computers the install software will not bring up the install dialog boxes.  It just extracts the files.  


So HP users should assume HP printers have been obsoleted by Microsoft Windows 10, update1803?   I guess HP is benefiting from Microsoft releases and updates obsoleting your printers because it drives your sales up?   Primitive business model.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation