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HP Recommended
Color LaserJet Pro M277dw
Microsoft Windows 10 (64-bit)

I have a Color LasrJet Pro M277dw.

 

I reinstalled my Windows 10 (64bit) and even so the printer. 

After that, there are several features that do not exist.

For example, printing on both sides of the paper. Scanning on both sides of the paper.

 

These are features that were to the printer from the beginning and I would like to have them there. Therefore, I chose to re-install the printer software. But now, you can not install the software at all.

 

I get an error message after the installation has stalled at 99%. Where it says "It took too long to perform an installation action. It is a serious error that prevents the product from being used. Restart your computer and run this installer again. Visit the product support website if the problem persists."

 

So now I write to you with the hope that you can help me solve the problem. I have tried to restart the computer and run the installation program several times, but with the same error.

PuTTes POV
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

Thanks for using the HP Forums.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer

 

Can you try this Uninstaller from Microsoft and then reinstall the FULL feature software again?

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

2. Download and save the FULL feature software (do not install it online)

 

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

3. Install the FULL feature “Saved” software

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

1 REPLY 1
HP Recommended

Hi,

Thanks for using the HP Forums.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer

 

Can you try this Uninstaller from Microsoft and then reinstall the FULL feature software again?

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

2. Download and save the FULL feature software (do not install it online)

 

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

3. Install the FULL feature “Saved” software

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.