Installed drivers not appearing in programs

[PaulG4]

I have just tried to install the a basic driver  for the above printer after I had to reconfigure wireless properties after upgrading to fibre optic broadband. The drivers say they have installed but they are not in programs at all.There has not been support for this model for a number of years .Last driver update was 2015.

Does this mean driver software is not compatible with windows 10 1903 ?

[asmita6658]

Hi @PaulG4

Welcome to the HP Support Community. I'd be happy to assist you with the printer driver issue. 

Download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues. 

If the issue still persists, try re-installing the printer driver -

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here for Windows 10 (64-bit).

15. Click on the downloaded file and follow the on-screen instructions.  

Hope this helps! Keep me posted. 

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Have a great day!