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Installed new drivers for printer and after was not allowed to change from printer paper to regular

HP Photosmart 7520 all-in-one
Microsoft Windows 10 (64-bit)

I have a new PC with Windows 10 64 bit.  I wanted to install new drivers for my HP Photosmart 7520 so it would work with the new OS.  I down loaded the drivers and when the down load was finished I attempted to print a photo just to test it as was suggested.  The printer would not recognize the 4x6 photo paper and would only print on the paper in the main tray which is 8x10 printer paper.  I tried the repair software suggested and that did not work.  So I just deleted all the down load or software from my system and now I want to start all fresh if possible.  I bought this printer in 2014 and just hope that I don't have to buy a new one, for a while.

Should I have first installed the software that came with this printer even though it only works on Win. 7, 8, and 8.1?

Also is there any step by step instructions on how to get this printer to function with new drivers?

Any help anyone can give that will keep me and a credit card away from buying a new printer will be greatly appreciated.

Thank you!

Provost Provost
21236 1793 6739
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HP Recommended

Installed new drivers for printer and after was not allowed to change from printer paper to regular



The Full Feature Software should indeed work with Windows 10.


The software is not very "smart" compared to newer versions (unfortunately not available for this printer hardware) -- nonetheless, you should be able to use it to print on 4x6 inch photo paper.


Download, save, and install the software.

When the installation is complete, Restart the computer and log in


If you have never done so, consider installing the Firmware

Reminder:  Read all the instructions before installing / updating Firmware



If the problem is one of configuration (settings / adjustments / instructions to set up the job), consider using a software that helps reduce issues by providing a "step by step" environment.


For Example:


Download, save, and install:

HP Photo Creations



Example – One Borderless Image on 4X6 inch photo paper


NOTE:  Borderless may -- or may not -- be available on your printer model


Quick Prints > 4 X 6 inch Quick Prints > Print my own > Add Photos > Browse >

Click / Select Photo from the folder > Open >

In Section Edit > Click once or twice on the opened photo >

White box opens listing Edit Options:

Select / Edit if / as desired

Print > Adjust Settings and Advanced Settings >

(Under the name of your printer)

Open Printer Settings >

Verify / Adjust setup

  1. Printing Shortcut Photo Printing (with or without borders depending on your printer model)
  2. tab Paper / QualityMedia Type HP Advanced Photo Paper (or other)
  3. Advanced> Size of Paper > 4 x 6 inch  (10x15 cm)
  4. Click / Select Borderless Printing ON
  5. Click OK to close Printer Settings

Click Print



HP Photo Creations video tours 

Getting Started with Photo Creations.

View the videos within the program on the Getting Started page.


Help and How-to Documents > Print projects and photos

Photo Creations Printing Help and How-to



Having trouble?  There are support staff to help you with your print-at-home projects!


A dedicated support site is provided at The site contains illustrated tutorials and a chat feature to reach the US support team.  (Office hours are Monday-Friday, 9-6 Eastern, except major holidays.) 


RocketLife, developer of HP Photo Creations
» Visit the HP Photo Creations Facebook page — news, tips, and inspiration
» See the HP Photo Creations video tours — cool tips in under 2 minutes
» Contact Customer Support — get answers from the experts
» Browse the FAQ at





Printer Homepage – “Things that are your printer”

Drivers / Software, Videos, Advisories, How-to, Troubleshooting, Manuals, Product Information, more

HP Photosmart 7520 e-All-in-One Printer series


How to > Print > Instructions & Settings

How to Print Photos (Windows)


Dragon Document – Collection of Help, Suggestions, and Examples:

Print - Programs_and_Methods


Topics / Sections – various, including:

  • Preparation
  • HP Photo Creations for Windows and Mac
    • Example 3 - Photo Creations – Passport Photos
  • Printing with Paint (mspaint)
    • What is 100%
    • Print Photo at Desired Size
    • Example – Hawk photo 5 - Scaling - “Adjust to” 100% - Passport Photos
  • Printing Photos with Windows Photo Viewer for Windows
  • Considering Aspect Ratio


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Kind Regards,
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