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Posts: 1
Member Since: ‎06-12-2018
Message 1 of 2 (71 Views)

K5400 Printer no recognized by Mac 10.13.4 software

Product Name: OFFICE PRO K5400
Operating System: macOS 10.13 High Sierra

Printer does respond - Status report  'Printing - Printing page 1, 100% complete...'

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HP Support Agent
Posts: 10,449
Member Since: ‎10-13-2016
Message 2 of 2 (40 Views)

Re: K5400 Printer no recognized by Mac 10.13.4 software



Thanks for posting. It is a terrific place to find answers and tips! 

I understand that print job is stuck in the queue and it is not printing, I will be delighted to assist you here.


However, I will need a few details to provide an accurate solution,

  • How is the printer connected to the computer?

Meanwhile, perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
  6. Turn on the printer.

Refer this HP document for more steps to fix this issue:- https://support.hp.com/us-en/product/hp-officejet-pro-k5400-printer-series/2511747/document/c0536841...


If this helps, please mark this post as an accepted solution so that it benefits several others and please give the same public post a Kudos for my efforts to help.
Take care and have a blessed week ahead.


Let me know how it goes.


I am an HP Employee

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