Keep getting the message printer not connected

[Margih]

I installed this HP 5230 and it worked fine. However now I keep seeing the printer is not connected and get a message saying unable to locate printer . How do I fix this ? I am using a MacBook air.

[TEJ1602 · Accepted solution]

@Margih, Welcome to HP Support Community!

If the printer is wirelessly connected, we will have to first isolate the issue. To be able to assist you better, I would like to know the following:

• Are the printer and PC connected to the same network?
• Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
• What is the distance between the router and the printer?
• Is there any antivirus software installed on your computer?
• Could you perform a ping test using the Mac Network Utility and let me know the results?

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'. 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Margih]

I downloaded easy start and that seems to have worked .

[Margih]

Thanks for your reply I downloaded easy start and that seems to have worked.

[shirlgig]

What is "Easy start" and where do I find it.  I keep getting the msg that the printer is not turned on.  It all worked a week ago. I have a desktop and a laptop on the network, but the laptop is Win 10 pro and the desktop is Win 7 but they worked together before.  This is happening way too often but this time I can't get either one to work.

[Margih]

If yo google HP Easy Start you will find it. I have a a mac but I think it is available for Windows as well. Hope this helps.

[KrazyToad]

@Margih

I'm glad you got this issue resolved

Do visit our HP Support Community and drop us a message anytime you need help

Thank you 😊