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‎05-30-2017 10:33 AM

HP Recommended
Product: HP Photosmart 6520 all in one
Operating System: Mac OS X 10.10 Yosemite

My printer keeps oging off line. Is it a printer thing or a problem with my isp?

 

colleen goings

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-30-2017 11:32 AM

HP Recommended

Printer Model – done
Operating System of computer - done
Detailed Problem Description including all network devices (extenders, switches)-
Connection Method - USB, Hardwired LAN, Wireless, Wireless Direct? -
Make and model number of router(s) and modem? -
Error messages - on printer screen and/or computer, any blinking light patterns? –
Is the printer plugged directly into the wall outlet?  Do not use any UPS, power strip or surge protector.  Yes this WILL cause the printer to drop offline and print strangely.
Do you think the printer is going to sleep and can’t wake up? -
If wireless, when the problem occurs, what is the status of Blue Wireless light on the printer, on, off or blinking? –

Power off printer and router.  Power on router and wait 3 mins, power on printer.  Does it connect to the router now?  Do you have a valid IP address?

View solution in original post

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1 REPLY 1

‎05-30-2017 11:32 AM

HP Recommended

Printer Model – done
Operating System of computer - done
Detailed Problem Description including all network devices (extenders, switches)-
Connection Method - USB, Hardwired LAN, Wireless, Wireless Direct? -
Make and model number of router(s) and modem? -
Error messages - on printer screen and/or computer, any blinking light patterns? –
Is the printer plugged directly into the wall outlet?  Do not use any UPS, power strip or surge protector.  Yes this WILL cause the printer to drop offline and print strangely.
Do you think the printer is going to sleep and can’t wake up? -
If wireless, when the problem occurs, what is the status of Blue Wireless light on the printer, on, off or blinking? –

Power off printer and router.  Power on router and wait 3 mins, power on printer.  Does it connect to the router now?  Do you have a valid IP address?

Was this reply helpful? Yes No
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