03-24-2011 04:17 PM
I get a "Tray 1 load plain letter" error every time I try to print to our HP LJ4050. It wants to pull the paper from tray 1 even though tray 2 is full. I thought it my be a problem with tray 2 so I switched the tray with one from an identical working printer but still get the same result. It doesn't seem to be a driver issue because I have the same problem when printing a configuration page or menu map from the LCD display. I verified that Tray 1 is set to FIRST and Tray 2 PLAIN. I restored the printer to factory setting but I'm still having the same problem. What could it be?
Solved! Go to Solution.
09-04-2011 08:35 PM
I had the same problem. Turns out that I had moved the printed and in the process of moving it, the paper tray #2 somehow shifted to legal size paper instead of standard 8x11.5 inch paper. To fix the problem, I pulled out the paper tray, found the blue stop at the very BACK of the tray and pulled it forward into the proper position for standard paper. This solved the problem for me.
08-27-2012 10:06 AM
OMG!!!! Thank You, Thank You!!!! I would never have thought to check that tray! I have reset, restored, and changed all my settings on the printer and the computer and it still didnt work!!! That was so simple and I am totally glad I kept GOOGLING how to fix the problem!!! You are totally awesome for posting to this!
08-11-2017 11:21 AM
Thank you! This has been doggig my workplace for a while, and it was driving people nuts! I had decided to use my morning to fix the issue, but thanks to your post, it took all of 3.5 minutes. :) Thank you again!