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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-09-2017 12:54 AM

HP Recommended
Product: HP Laserjet P1108
Operating System: macOS 10.12 Sierra

I recently updated my Mac to OS 10.12 Sierra.

 

Ever since then, my printer is not being recognised by the Mac.

A message appears - This device is not Recognised.

 

I have tried using the HP Easy Start App, but it doesnt detect the printer.

I have tried downloading the updated Mac Drivers from the Apple Website, but in the list, it doesnt show the printer.

If I install the printer using the Mac Default Printer Add Option, it says driver not available.

 

Please help !

3 REPLIES 3

‎05-10-2017 02:36 PM

HP Recommended

@AkshatKedia,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to find the drivers for your HP LaserJet Pro P1108 Printer.

 

This issue could occur if the full feature drivers are not available.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link to install the built-in drivers: Installing a Mac Printer Driver Using Apple Software Update

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23 - HP Support.
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‎05-10-2017 10:31 PM

HP Recommended

Hi,

 

Thank you for your note.

 

I tried the process you mentioned and my System couldnt automatically download the drivers after installation.

 

I then went to the page for Drivers for Sierra OS for HP Printers.

 

My Printer is not listed there.

 

Nor does the HP Utility provide the driver.

 

Please advise.

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‎05-12-2017 07:00 AM

HP Recommended

Hi @AkshatKedia,

Thank you for your reply, I'll be more than glad to help you.

 

I understand that the issue still persists after following the steps provided in the previous interaction as the drivers were not available.

 

You may try to add the printer by checking the link: http://apple.co/2qcQ1Km

Disclaimer:
Links to third-party websites are provided for convenience only. HP does not endorse nor support the content of third-party links. HP is not responsible for the content of a third-party website. By clicking on a third-party link, you will leave the HP website. Privacy and security policies may differ from those practised by HP. 

 

If the issue still persists, then you may need to contact HP phone support for further assistance at the link: www.hp.com/contacthp

 

You have a good day ahead.

Rainbow23 - HP Support.
Was this reply helpful? Yes No
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