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BirolX Honor Student
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LasetJet P1005 stuck in print queue

LaserJet P1005
Microsoft Windows 10 (64-bit)

I have this printer LaserJet P1005, when I had Windows 7 Ultimate x64 I could print with no problems, everything was doing it's job, now when I have Windows 10 Pro x64 every time I try to print documents they are stuck in print queue. I downloaded original drivers from hp website, does anyone know what's the problem?

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HP Support Agent
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LasetJet P1005 stuck in print queue

@BirolX, Welcome to HP Support Community!

 

Use HP Print and Scan Doctor

 Download and run the HP Print and Scan Doctor to automatically diagnose and resolve printer hardware and connection issues.

Read and respond to the screens in HP Print and Scan doctor to automatically find and fix any printer problem. After you have finished using HP Print and Scan Doctor, try to print. If the print job becomes stuck again, continue to the next step.

 

Delete job files and restart

Reset your printing environment, delete print job files manually, and then restart both the computer and the printer.

  1. Turn off the printer using the power button and then unplug the printer power cord from the power outlet.

  2. In Windows, search for and open Services.

  3. In the Services window, right-click Print Spooler, and then select Stop.

     Service window the Print Spooler service selected from the Name list and the Stop selection called out.

  4. After the service stops, close the Services window.

  5. In Windows, search for and open C:Windows\System32\Spool\PRINTERS.

  6. Delete all files in the PRINTERS folder.

  7. Shut down your computer.

  8. Connect the printer power cord to the power outlet, and then turn on the printer.

  9. Turn on the computer, and then try to print. If the issue persists, continue to the next step.

Set up Manual IP

please set a manual IP address and manual DNS servers for the printer.

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers.

 

Uninstall and Reinstall the printer driver

Follow the steps below: 

  

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

 

Once the uninstallation is complete, you can download and install the latest software from here.

 

Let me know the outcome.

Cheers 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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