05-20-2019 03:16 AM
I have this printer LaserJet P1005, when I had Windows 7 Ultimate x64 I could print with no problems, everything was doing it's job, now when I have Windows 10 Pro x64 every time I try to print documents they are stuck in print queue. I downloaded original drivers from hp website, does anyone know what's the problem?
05-21-2019 01:10 PM
@BirolX, Welcome to HP Support Community!
Use HP Print and Scan Doctor
Download and run the HP Print and Scan Doctor to automatically diagnose and resolve printer hardware and connection issues.
Read and respond to the screens in HP Print and Scan doctor to automatically find and fix any printer problem. After you have finished using HP Print and Scan Doctor, try to print. If the print job becomes stuck again, continue to the next step.
Delete job files and restart
Reset your printing environment, delete print job files manually, and then restart both the computer and the printer.
Turn off the printer using the power button and then unplug the printer power cord from the power outlet.
In Windows, search for and open Services.
In the Services window, right-click Print Spooler, and then select Stop.
After the service stops, close the Services window.
In Windows, search for and open C:Windows\System32\Spool\PRINTERS.
Delete all files in the PRINTERS folder.
Shut down your computer.
Connect the printer power cord to the power outlet, and then turn on the printer.
Turn on the computer, and then try to print. If the issue persists, continue to the next step.
Set up Manual IP
please set a manual IP address and manual DNS servers for the printer.
The steps on how to set a manual IP address can be found here.
Uninstall and Reinstall the printer driver
Follow the steps below:
1) In Windows, search for and open Programs and features
2) Select your HP Printer
3) Select Uninstall
4) In Windows, search for and open Devices and printers
5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’
6) Open up the run command with the “Windows key + R” key combo.
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
😎 Click on the “Drivers” tab
9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10) Select Ok
11) Select Apply and Ok on the Print Server Properties windows
12) Close Devices and Printers.
Once the uninstallation is complete, you can download and install the latest software from here.
Let me know the outcome.
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