Lost admin password of HP M102w printer

[luis_felipe23]

I have the above device and cannot access the printer web page to reconfigure the device.

Any recommendations on a method to factory reset or recover the password so I might reconfigure the device for a new enviornment?

I already followed this step: please restore factory defaults on the printer by following the steps from the user guide: http://hp.care/2CxQfkA (refer to page#73) on how to do it. But I do not have the admin password required. 

As the issue continues, I ask you to send me the steps on how to perform an NVRAM reset to factory settings through a private message. 

Thanks in advance.

[TEJ1602]

@luis_felipe23, Welcome to HP Support Community!

The only option left is to perform a full reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[TEJ1602]

@luis_felipe23

Follow the steps to complete the reset-

NVRAM Initialization

• With the device off, depress and hold the [Go] button.
• Power on the device and hold [GO] button for 20 seconds. When the ready led turns on, release the [GO] button.

Please click “Accept as Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!