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‎04-05-2016 07:13 PM

HP Recommended
Product: HP Officejet Pro 8600
Operating System: Microsoft Windows 7 (64-bit)

I am at my wits end....In a nutshell, here is the deal...For some reason my printer stopped printing.  I lost my installation CD, so went online and I tried everything.  This is what I did so far...

-Uninstalled everything that has to do with my printer.

-Removed printer on control panel.

-I went on HP site and followed everything about installing and identifying new printer and printer software.

-I am only connected with a USB since I have no network/wireless group.

 

Any advice?  Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-05-2016 10:16 PM

HP Recommended

Hi,

Thanks for using the HP forum. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎04-05-2016 10:16 PM

HP Recommended

Hi,

Thanks for using the HP forum. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎04-06-2016 03:24 PM

HP Recommended

Thank you so much; it worked like a charm.  It turned out a USB port was bad.

Was this reply helpful? Yes No

‎04-06-2016 04:26 PM

HP Recommended

Thanks for choosing HP FORUM.

For future please visit www.hp.com.

Was this reply helpful? Yes No

‎04-07-2016 12:31 AM

HP Recommended

Hi @eastcoast99,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No
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