07-11-2018 04:02 PM
HP website does not have Mac OS X 10.15.3 High Sierra driver or installer for HP Officejet Pro 6978 All-In-One.
I wrote to tech support but there was no response for the second day now. I do not know what to do. Should I return the printer to HP since, obviously, they don't care about Mac customers?
It is so shameful that no one bothered to respond from their tech support nor have I found a telephone number to talk with a real person about this subject.
07-11-2018 11:33 PM
Thanks for using the HP Forums.
Please use this link to download the HP Easy Start:
An example on how to download and install is shown here:
Hope that helps!
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
08-24-2018 07:22 AM
I have the same issue. The MAC OS X 10.13 driver is not there for this model printer. The last supported OS version is 10.12. I just bought this printer in March of last year. It has only been out of warranty for 5 months and already HP has dropped support for the MAC???
08-24-2018 10:00 AM
I went back to the hp.com web page and followed the links through Support/Software/Printers and entered my model and was able to get to the correct page. I cannot remember the link/path I used originally so I don't know how I got to the page where it said 10.13 was not supported, but I know that the top-down approach I just mentioned does work.
Solved my own problem.