cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
1 0 0 0
Message 1 of 2
70
Flag Post
HP Recommended

MAC filters won't let my printer connect to wi-fi

hp envy 4520 all in one printer
Microsoft Windows 10 (32-bit)

My HP ENVY 4520 All in one printer isn't able to connect to the internet because it says the MAC address filtering  is enabled, any ideas on how to get past this? 

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
10,260 10,240 776 771
Message 2 of 2
32
Flag Post
HP Recommended

MAC filters won't let my printer connect to wi-fi

@Siobhan4, Welcome to HP Support Community!

 

The Mac address filtering error is one that is given for a multitude of errors. Let us try network reset-

On the front of the printer, touch the Wireless button and navigate to Restore Wireless Defaults.  Restart your router by pulling its power plug momentarily, then try again.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation