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Mac OS Catalina 10.15 drivers for Officejet 5220

Mac OS Catalina 10.15
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Hi There,

Overnight, I upgraded my Mac OS to Catalina 10.15.  I went to install new drivers etc for my HP Officejet 5220, and got a message from HP they don't support the OS.  

Are there going to be driver updates etc released any time soon, for the Officejet 5220 on this OS? 

I can still print (for now?) but I'm unable to scan to or from my computer.

The printer was working great under Mojave 10.14, and had I known there would be these issues with my connected HP device, I probably would have held off on doing the upgrade.  Oh well, hindsight is 20/20!

If anyone can please help, I'd be most appreciative. 

Thanks Awesome People!

9 REPLIES 9
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HP Support Agent
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Mac OS Catalina 10.15 drivers for Officejet 5220

@Beans_80, Welcome to HP Support Community!

 

The full-featured software for the printer is now available. You can download and install the software from here.

 

Also, try using the HP Smart App to scan. Refer to the document HP Printers - Using the HP Smart App (Mac) for help.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Mac OS Catalina 10.15 drivers for Officejet 5220

The update worked. Sort of. Yes, now the scanner is recognised, but the Easy Scan functionality still ( as of Dec 29 2019) doesn’t work, with varying error messages. 

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Mac OS Catalina 10.15 drivers for Officejet 5220

@Beans_80

 

I'm glad you got this issue resolved

 

Do visit our HP Support Community and drop us a message anytime you need help

 

Thank you 😊

KrazyToad
I Am An HP Employee

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Mac OS Catalina 10.15 drivers for Officejet 5220

But as of this morning, problematic. Easy Scan not functional. And random error messages when scanning from HP 5220 to Mac. 

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Mac OS Catalina 10.15 drivers for Officejet 5220

But as of this morning, problematic. Easy Scan not functional. And random error messages when scanning from HP 5220 to Mac. 

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Mac OS Catalina 10.15 drivers for Officejet 5220

Cant scan since the update... have tried everything HP told me its a Apple issue and Apple tells me its a HP issue they knew about this update was supposed to have a HP update for it.  I even thought about buying a new printer but from everything I read that wont help either 

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Mac OS Catalina 10.15 drivers for Officejet 5220

@angelak2, Welcome to HP Support Community!

 

I understand the inconvenience caused. I would recommend you to go through a similar post that speaks about the scanning issues after Mac OS update.

 

Also, try using the HP Smart App to scan. Refer to the document HP Printers - Using the HP Smart App (Mac) for help.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Mac OS Catalina 10.15 drivers for Officejet 5220

No they are not going to solve the problem because they don't care. 

 

Just replaced 20 HP printers in our office with Epson ones because of this problem.

 

HP you just lost market share and business 

 

But they really are not interested 

 

 

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This does not sort the problem and its definitely NOT solved. All this does is download software to confirm that they have not upgraded to 10.15 

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