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‎05-22-2020 04:01 AM - edited ‎05-22-2020 04:33 AM

HP Recommended
Product: HP Laserjet Pro P1102w
Operating System: macOS 10.15 Catalina

After renewing my WiFi router, my printer didn't connect wireless. Tried standard rebooting whole system didn't work.

 

Loaded HP easy start app to remove software and downloaded Mac Printer Driver v5.1 from HP site.

 

Failed installation of software: error message: The installation failed. The installer encountered an error that caused the installation to fail.

 

How to install this software????????????

1 person had the same question
2 REPLIES 2

‎05-22-2020 06:27 AM

HP Recommended

Hi,

Try downloading it again, to deny any possible connectivity problem during the installation download:

https://support.apple.com/kb/DL1888?locale=en_US

 

If the same persists, from the Disk Utility try running First Aid for your Mac boot volume and check for any difference, this may fix incorrect permissions which may cause a such:

https://support.apple.com/en-il/guide/disk-utility/dskutl1040/19.0/mac/10.15

 

Shlomi



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‎05-22-2020 01:40 PM

HP Recommended

ShlomiL thanks for your help but the problem persists.

 

anything else I can try?

 

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