07-12-2018 10:11 AM
Missing or failed printhead - cant clear the error message on the printer to troubleshoot.
07-13-2018 02:46 PM
Welcome to the HP Forums!
Thank you for posting your query on this forum, it's a great place to find answers.
I reviewed your post and I understand that you are getting a missing or failed printhead error on the printer.
Don’t worry, I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need a few more details.
- When was the last time the printer was working fine?
- Have you made any software or hardware changes on the computer?
While you respond to that, I recommend you follow the steps in the below article and check if it helps.
If you continue to face the issue, I recommend you update the printer firmware and check whether the issue is resolved.
Follow the steps in the below article to update the printer firmware.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee