Having trouble signing in? Try this!
Post new question
Question
Reply
 
Student
Posts: 1
Member Since: ‎07-12-2018
Message 1 of 2 (60 Views)

Missing or failed printhead - cant clear the error message to troubleshoot

Product Name: HP Officejet 6600
Operating System: Microsoft Windows 10 (64-bit)

Missing or failed printhead - cant clear the error message on the printer to troubleshoot.  

Reply
0 Kudos
HP Support Agent
Posts: 10,864
Member Since: ‎07-19-2016
Message 2 of 2 (32 Views)

Re: Missing or failed printhead - cant clear the error message to troubleshoot

@mariavv,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are getting a missing or failed printhead error on the printer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • When was the last time the printer was working fine?
  • Have you made any software or hardware changes on the computer?

While you respond to that, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/product/hp-officejet-6600-e-all-in-one-printer-series-h711/4322968/docu...

 

If you continue to face the issue, I recommend you update the printer firmware and check whether the issue is resolved.

 

Follow the steps in the below article to update the printer firmware.

 

https://support.hp.com/us-en/product/hp-officejet-pro-8210-printer-series/7902063/document/c02919168

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation