My 5640 printer won’t print over network

[Junesst]

My 5640 printer will print when connected by usb cable but won’t print over the network. I have run network diagnostics on my computer and it’s saying ‘computer correctly configured but the device or resource is not responding’ 

i have downloaded HP Scan doctor but that hasn’t worked either. I don’t know if it’s a case of different IP addresses ? Please help if you can, thank you 

[atharva_gp]

@Junesst,

Thank you for reaching out to the HP Support community!

• The WiFi router that you have is that a dual-band router(having both 2.4Ghz network and 5GHz network)?
• Do you use any extenders for the WiFi?
• Do you have any security software or antivirus installed on your PC? have you tried disabling it and print?

Let's try these steps:

Step 1: Check the Network connection

• On the printer control panel, touch the WiFi icon and check the network to which the printer is connected.
• On the PC, check if it is connected to the same network as the printer.
• Make sure the PC and printer are on the same network.

Step 2: Run Ping Test

• Obtain the Printer's IP address by touching the WiFi icon.
• Open up the run command with the "Windows key + R" key combo.
• Type cmd and hit ok

          

• A command prompt window(black screen) would open up
• Type "ping the IP address of your printer" for example: "ping 192.168.1.3" and hit the enter key.
• Run the ping test and share the results

Also, try printing from the printer EWS page

• Obtain the Printer's IP address by touching the WiFi icon.
• Open a Web browser like chrome, firefox or Microsoft Edge
• Type the IP address of the printer on the browser's address bar and hit the Enter key.

            

• The Printer's EWS page opens

           

• Go to Tools and select 'Print Self Test Page'
• Check if that prints.

Let me know what happens. 

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