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HP Support Agent
HP Support Agent
455 430 36 61
Message 11 of 13
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My HP Envy 7640 All-in-One does everything but print.

Hi @richfed

 

Thanks for the update! Happy to know that you're able to use your printer using a USB connection. I would love to see you use the wireless feature of this printer.

I believe this to be a user profile issue.

 

I would request you to install your printer software by creating a new user on your Windows 10 computer.

Here is a document from Microsoft which will help you do this.

Link: https://support.microsoft.com/en-in/help/4026923/windows-10-create-a-local-user-or-administrator-acc...

 

Let me know if this helps.

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my public post as Accepted Solution to help others find a similar solution as you have.

Cheers

MathewT
I am an HP Employee 

richfed Tutor
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Message 12 of 13
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My HP Envy 7640 All-in-One does everything but print.

I do appreciate your assistance, but that is not really a "solution". Neither is mine [connecting by USB]. Fact is, still can't use my printer wirelessly from my PC.

 

But, you know what? I'm old and I just want things to work. This works and I'll just have to be satisfied with that.

 

Thanks, again!

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HP Support Agent
HP Support Agent
455 430 36 61
Message 13 of 13
137
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My HP Envy 7640 All-in-One does everything but print.

Hi @richfed

 

I understand your concern.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.


Please check your Private message icon on the upper right corner of your HP Forums profile.

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

Cheers

MathewT
I am an HP Employee 

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation