My HP6978 printer will no longer print giving me a Printer Failure message

[tpuser1]

Hello, hopefully someone can help.  I have an HP OfficeJet Pro 6978 printer and the other day it stopped printing with an error message saying: Printer Failure: There is a problem with the printer or print system.  Turn the printer off, then turn on. I did this and it's still doing the same thing with the same message.  I also saw a message that said I had a paperjam, which I don't.  If anyone can help I would greatly appreciate it.  Thank you

[TEJ1602]

@tpuser1, Welcome to HP Support Community!

Reset the printer

Follow these steps to reset the printer.

1. Press the Power button () to turn off the printer.

2. Disconnect the power cord from the rear of the printer.

3. Wait 60 seconds.

4. Reconnect the power cord to the rear of the printer.

5. Press the Power button () to turn on the printer.

If the issue persists, try following the troubleshooting steps from this document.

Keep me posted for further assistance.

Cheers 🙂

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[Jan441]

This did not fix the problem

[KrazyToad]

@Jan441

If you have already performed the steps suggested by @TEJ1602, I suggest you contact HP Support for Service Options

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

Thank you

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