05-21-2019 07:30 AM
Hello, hopefully someone can help. I have an HP OfficeJet Pro 6978 printer and the other day it stopped printing with an error message saying: Printer Failure: There is a problem with the printer or print system. Turn the printer off, then turn on. I did this and it's still doing the same thing with the same message. I also saw a message that said I had a paperjam, which I don't. If anyone can help I would greatly appreciate it. Thank you
05-22-2019 08:15 AM
@tpuser1, Welcome to HP Support Community!
Reset the printer
Follow these steps to reset the printer.
Press the Power button () to turn off the printer.
Disconnect the power cord from the rear of the printer.
Wait 60 seconds.
Reconnect the power cord to the rear of the printer.
Press the Power button () to turn on the printer.
If the issue persists, try following the troubleshooting steps from this document.
Keep me posted for further assistance.
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