My OfficeJet 5255 says it's online but when I try to print I get a "not connected" on my Mac

[KLDennis]

My OfficeJet 5255 says it's online but when I try to print I get a "not connected" message on my Mac. I've reloaded the HP software onto the computer, I've unplugged the router and printer, I know the printer is connected to my 5G wifi, but still nothing. Any clues?

[TEJ1602]

@KLDennis, Welcome to HP Support Community!

I understand you are unable to print wireless from your Mac Computer to the printer. Let us first try to isolate the issue-

• Are the printer and PC connected to the same network?
• Is there any antivirus software installed on your computer?
• Could you perform a ping test using the Mac Network Utility and let me know the results? Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

If the ping results come out with 0% packet loss, try the steps below-

Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

Click Add to add the printer to the list.

Try to print.

Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[KLDennis]

Thank you! I'll try all suggested steps and get back to you!

[TEJ1602]

@KLDennis

Sure! Will wait for your response.