11-18-2019 04:31 PM
My OfficeJet 5255 says it's online but when I try to print I get a "not connected" message on my Mac. I've reloaded the HP software onto the computer, I've unplugged the router and printer, I know the printer is connected to my 5G wifi, but still nothing. Any clues?
11-21-2019 11:29 AM - edited 11-21-2019 11:30 AM
@KLDennis, Welcome to HP Support Community!
I understand you are unable to print wireless from your Mac Computer to the printer. Let us first try to isolate the issue-
- Are the printer and PC connected to the same network?
- Is there any antivirus software installed on your computer?
- Could you perform a ping test using the Mac Network Utility and let me know the results? Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.
If the ping results come out with 0% packet loss, try the steps below-
Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:
Remove and add the printer
Click the Apple menu, and then select System Preferences.
Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.
Click the name of your printer, click the Minus sign, and then delete the printer.
Click the Plus sign, and then click Add Printer or Scanner.
Click the Use or Print Using box, and then select AirPrint
Click Add to add the printer to the list.
Try to print.
Keep me posted for further assistance.
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