cancel
Showing results for 
Search instead for 
Did you mean: 
KLDennis
New member
2 1 0 0
Message 1 of 4
130
Flag Post
HP Recommended

My OfficeJet 5255 says it's online but when I try to print I get a "not connected" on my Mac

OfficeJet 5255
macOS 10.14 Mojave

My OfficeJet 5255 says it's online but when I try to print I get a "not connected" message on my Mac. I've reloaded the HP software onto the computer, I've unplugged the router and printer, I know the printer is connected to my 5G wifi, but still nothing. Any clues?

3 REPLIES 3
HP Support Agent
HP Support Agent
4,705 4,690 361 379
Message 2 of 4
72
Flag Post
HP Recommended

My OfficeJet 5255 says it's online but when I try to print I get a "not connected" on my Mac

@KLDennis, Welcome to HP Support Community!

 

I understand you are unable to print wireless from your Mac Computer to the printer. Let us first try to isolate the issue-

  • Are the printer and PC connected to the same network?
  • Is there any antivirus software installed on your computer?
  • Could you perform a ping test using the Mac Network Utility and let me know the results? Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

If the ping results come out with 0% packet loss, try the steps below-

 

Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

 

Select printer and click the minus sign

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

 

Select AirPrint from the Use menu

 

Click Add to add the printer to the list.

Try to print.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
KLDennis
New member
2 1 0 0
Message 3 of 4
57
Flag Post
HP Recommended

My OfficeJet 5255 says it's online but when I try to print I get a "not connected" on my Mac

Thank you! I'll try all suggested steps and get back to you!

Reply
0 Kudos
HP Support Agent
HP Support Agent
4,705 4,690 361 379
Message 4 of 4
36
Flag Post
HP Recommended

My OfficeJet 5255 says it's online but when I try to print I get a "not connected" on my Mac

@KLDennis

 

Sure! Will wait for your response.

TEJ1602
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation