11-07-2019 12:22 PM
I have download and successfully installed driver to my hp printer. The blue light on my printer indicates that I have successfully connected to my WiFi.
however when asked to input my IP address the HP,software does not recognize it.
the printer will NOT print wirelessly, but will print with an Ethernet cable.
what is wrong , how do I correct this?
11-11-2019 03:46 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
Keep me posted for further assistance.
I am an HP Employee