cancel
Wanderin Student
Student
1 0 0 0
Message 1 of 2
60
Flag Post
HP Recommended

My documents go to the printer, but then delete themselves without printing

Lenovo
Microsoft Windows 10 (32-bit)

I have an HP Envy 4527 all in one printer.

Everything seems connected and analysis shows no issues, but every document I send to print just shows as pending and then in seconds it deletes without printing. I have uninstalled and reinstalled to no avail.

1 REPLY 1
HP Support Agent
HP Support Agent
1295 1291 101 111
Message 2 of 2
38
Flag Post
HP Recommended

My documents go to the printer, but then delete themselves without printing

@Wanderin

 

Welcome to the HP Support Community!

 

Using the HP diagnostic tool and restarting the print spooler service may resolve this issue. Let us try these steps: 

 

Step 1: Run HP Print Diagnostic tool

Click here to download the tool. Once downloaded, run the tool and click on 'Fix printing'.

 

Step 2: Restart the print spooler service

  1. Turn off the printer using the power button and then unplug the printer power cord from the power outlet.

  2. In Windows, search for and open Services.

  3. In the Services window, right-click Print Spooler, and then select Stop.

     Service window the Print Spooler service selected from the Name list and the Stop selection called out.

  4. After the service stops, close the Services window.

  5. In Windows, search for and open C:Windows\System32\Spool\PRINTERS.

  6. Delete all files in the PRINTERS folder.

  7. Shut down your computer.

  8. Connect the printer power cord to the power outlet, and then turn on the printer.

  9. Turn on the computer, and then try to print.

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation