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Tutor
Posts: 20
Member Since: ‎07-05-2017
Message 1 of 4 (120 Views)
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My faxes stop after faxing only 3 pages

Product Name: HP Officejet 4622 e-All-in-On
Operating System: Microsoft Windows 10 (64-bit)

My faxes stop after faxing only 3 pages. I tried running the fax set up wizard too .

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Accepted Solution

Re: My faxes stop after faxing only 3 pages

Thanks for stopping by the HP community. A very good day to you. Smiley Happy I reviewed the post regarding issues with sending fax. I will be delighted to assist you here. Smiley Happy

Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that. Smiley Happy

For better clarity and to assist you better I would require more information regarding this.

  • Do you use a dedicated Fax line?
  • Does it happen only for one fax number or for all numbers in the list?
  • Did you change any fax settings lately?
  • Do you get any error messages?

For a start please perform these steps:

  • Please delete the fax setup and set it up again from scratch.
  • Then please follow all the prescribed steps from this link: http://hp.care/2uiJMcm for fax related issues.
  • IF you get any error messages then follow the steps from this link: http://hp.care/2uiU9gn and check again if it gets fixed.
  • If it still continues, test the fax line from this link: http://hp.care/2uiQ0ZW
  • The user guide link: http://hp.care/2uiWFDt  gives step by step instructions on how to set up and trouble shoot fax related issues. Please check pages 44-68 and pages 174-197

Please perform these steps one at a time. If any link or step resolves the issue, don't proceed to the other step or link.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. Smiley Happy

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a terrific week ahead. Smiley Happy

View solution in context
HP Support Agent
Posts: 6,956
Member Since: ‎08-10-2016
Message 2 of 4 (89 Views)

Re: My faxes stop after faxing only 3 pages

Thanks for stopping by the HP community. A very good day to you. Smiley Happy I reviewed the post regarding issues with sending fax. I will be delighted to assist you here. Smiley Happy

Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that. Smiley Happy

For better clarity and to assist you better I would require more information regarding this.

  • Do you use a dedicated Fax line?
  • Does it happen only for one fax number or for all numbers in the list?
  • Did you change any fax settings lately?
  • Do you get any error messages?

For a start please perform these steps:

  • Please delete the fax setup and set it up again from scratch.
  • Then please follow all the prescribed steps from this link: http://hp.care/2uiJMcm for fax related issues.
  • IF you get any error messages then follow the steps from this link: http://hp.care/2uiU9gn and check again if it gets fixed.
  • If it still continues, test the fax line from this link: http://hp.care/2uiQ0ZW
  • The user guide link: http://hp.care/2uiWFDt  gives step by step instructions on how to set up and trouble shoot fax related issues. Please check pages 44-68 and pages 174-197

Please perform these steps one at a time. If any link or step resolves the issue, don't proceed to the other step or link.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. Smiley Happy

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a terrific week ahead. Smiley Happy

DavidSMP
I am an HP Employee

Tutor
Posts: 20
Member Since: ‎07-05-2017
Message 3 of 4 (64 Views)

Re: My faxes stop after faxing only 3 pages

Hi David ,

Thanks for your reply ,

I was able to fix it last saturday there was an issue with the fax forwarding settings i turned it off and it worked fine after that . i turned off reduction too.

 

Regards,

Danny

HP Support Agent
Posts: 6,956
Member Since: ‎08-10-2016
Message 4 of 4 (59 Views)

Re: My faxes stop after faxing only 3 pages

Hi @Danny_Acosta,

 

I reviewed the super quick reply. Based on your earlier post I had given the relevant steps to try fix your issue. You've displayed commendable troubleshooting skills, infinite patience and an uncanny knack coupled with a great technical expertise to resolve the issue. Kudos to you for a job well done. Smiley Happy It is greatly appreciated.

 

I am really glad that it has been resolved. 

Trust me I've done all I can to assist you by keeping your best interest in mind. It has been an absolute privilege to share this platform with you. Smiley Happy I genuinely hope the printer works great and stays healthy for a long time. Smiley Happy

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this asAccepted Solutionas it will help several others with the same issue to get it resolved without hassles. Smiley Happy

You take care, stay healthy, keep smiling big and do have a blessed year ahead. Smiley Happy

DavidSMP
I am an HP Employee

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