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My paper keeps getting caught in the roller underneath the ink cartriges

HP Recommended
Office jet pro 8740

Every time i try to print the paper gets stuck in the roller underneath the ink cartridges

i tried cleaning the roller but when i try to align the rollers it says unsuccessful

Any help thanks

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HP Recommended

@Marierun

 

Known Solutions, presented in the order to be completed:

 Paper Jam Error

 

 

If you can get the alignment to succeed,

Check the Printing Preferences to be sure you have the Media type (kind of paper) set to the type of paper you are using to create/submit the print job to the printer.

 

Set the Preferences

Control Panel > icon view > Devices and Printers > Right-Click on your printer > Printing Preferences >

Tab Printing Shortcuts > Click / Highlight shortcut > Click Apply > Click OK to exit

 

OR

Windows key + S (search for) Printers and Scanners

Left-Click on (your) Printer > Manage >

Printing Preferences

Set “preferred settings” for paper, source (tray), other settings

Optional (if / as available): Save As > enter a name for your custom shortcut

Click OK to save the preferences

 

Check / Adjust the Paper at the Printer Panel

 

Open Printer Tray, add desired paper to the tray

Close Tray

On the printer panel, set the paper size and type

 

Reference and Resources – Places to find help and learn about your Printer

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

HP OfficeJet Pro 8740 All-in-One Printer series

 

 Print Driver Settings Guide (Windows)

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Dragon-Fur

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